Privacy Policy
Your privacy and data security are our top priorities
Last updated: December 2024
EchoVote ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voting platform and related services.
Information We Collect
Personal Information
We collect personal information you provide directly to us, including:
- Name, email address, and contact information
- Profile information and photos
- Payment information (processed securely by our payment partners)
- Mobile money numbers and bank account details for payouts
- Poll content, descriptions, and contestant information you create
Usage Information
We automatically collect information about your use of our services:
- Voting patterns and poll interactions
- Device information, IP addresses, and browser type
- Log data including access times and pages visited
- Cookies and similar tracking technologies
Financial Information
Payment processing is handled by secure third-party providers (Paystack, Hubtel). We do not store your complete card numbers or banking passwords.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our voting platform services
- Process votes, payments, and payouts
- Create and manage user accounts
- Send transactional emails and notifications
- Prevent fraud and ensure platform security
- Analyze usage patterns to improve user experience
- Comply with legal obligations and resolve disputes
- Communicate updates about our services and policies
Information Sharing
We may share your information in the following circumstances:
Service Providers
We share information with trusted third parties who help us operate our platform, including payment processors, hosting providers, and analytics services.
Legal Requirements
We may disclose information if required by law, court order, or to protect our rights and the safety of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
With Your Consent
We may share information with your explicit consent for other purposes not described in this policy.
Data Security
We implement appropriate technical and organizational security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure payment processing through certified providers
- Regular data backups and disaster recovery procedures
Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal information we hold
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your data in a structured format
- Objection: Object to certain types of data processing
- Withdrawal: Withdraw consent for data processing where applicable
To exercise these rights, contact us at privacy@echovote.com.
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze site usage and improve performance
- Provide personalized content and experiences
- Prevent fraud and enhance security
You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.
Data Retention
We retain your information only as long as necessary to provide our services and fulfill legal obligations. Account data is typically deleted within 90 days of account closure, unless required to be retained for legal compliance or dispute resolution.
International Data Transfers
Your information may be transferred to and processed in countries outside of Ghana, including countries that may not have equivalent data protection laws. We ensure appropriate safeguards are in place to protect your information during such transfers.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of significant changes via email or through our platform. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: